Frequently asked questions

Orders are usually processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation with tracking information. Processing times may be slightly longer during launches or high-volume periods.

We currently ship to Switzerland, Europe, the United Kingdom and selected international destinations. Available shipping destinations and rates are shown at checkout. See Shipping & Returns for times and costs.

For international orders, import duties, taxes or customs fees may apply depending on the destination. Any applicable charges will be shown at checkout where possible or collected by the local customs authority.

Return requests can be submitted within 14 days of delivery. Items must be unworn, unwashed and in their original condition, with all tags attached.

For hygiene reasons, underwear cannot be returned once the hygiene seal or original sealed packaging has been opened.

Full details are on the Shipping & Returns page.

Start your return through our returns portal and follow the instructions provided.

Once your return has been received and inspected, your refund will be issued to the original payment method.

For faulty, damaged or incorrect items, please contact us before starting a return.

We currently do not offer direct exchanges. If you need another size, please return your item and place a new order.

This also makes sense for Archive because with limited stock you avoid reserving pieces for exchanges.

Fit varies between styles. Some Archive Studio pieces are intentionally oversized, while others are designed with a more fitted silhouette.

Please refer to the individual product description and size guide for specific fit information.

Always follow the care instructions on the garment label.

Due to special washes, coatings, distressing and finishes used throughout the collection, some pieces may require extra care.

Specific care instructions can also be found on the individual product page where applicable.

Archive Studio collections are produced in limited quantities. Once a piece is sold out, a restock is not guaranteed.

We accept major credit and debit cards as well as the payment methods available for your region at checkout.

Available options may vary depending on your location.

Yes. Archive Studio gift cards are available for purchase online and can be redeemed at checkout.